Refunds & Cancellation

Family plans are one-off payments for a fixed period. We never charge you again automatically, so there is nothing to cancel: when the period ends, your account returns to the free tier and your children's progress is kept.

If IvySity isn't right for your family, ask for a refund within 7 days of your first plan being activated and we will refund the full amount you paid (after any coupon discount). This applies once per family.

• Payment not confirmed: if we can't match your payment to an account, or we decline the account, any money we received is refunded in full.
• Duplicate or wrong amount: extra money is refunded, or added to your plan if you prefer.
• Service problems: if IvySity is unavailable for a long period, or we remove a feature that is central to your plan, you can ask for a pro-rata refund of the unused period.
• Otherwise, after the refund window we don't refund partly used periods, except where the law requires it.

This policy adds to, and never reduces, your rights under consumer law, including India's Consumer Protection Act 2019 and its E-Commerce Rules. In the EU and UK you have a 14-day right to withdraw from a digital service contract; because your plan starts as soon as we activate it, you ask us to begin immediately, and if you withdraw within 14 days we refund you in full under the 7-day promise above or, after it, pro-rata for the days not used.

1. Email info@ivysity.com from your account email.
2. Include the transaction reference from your payment and the reason (optional).
3. We reply within 2 business days. Approved refunds go back to the account you paid from within 5–10 business days.

You can stop using IvySity at any time. To delete your data as well, see your privacy rights.