Terms & Conditions

IvySity (the "Service") is run by IvySity, IvySity, #164/1, 3rd Floor, MSA Complex, Bagalur Road, Kattigenahalli, Bengaluru - 560064, Karnataka, India ("we", "us"). These Terms & Conditions are a contract between us and the parent or legal guardian who creates a family account ("you").

By creating an account, adding a child or paying for a plan, you accept these terms, our Privacy Policy, our Children's Privacy & Safety notice, our Refunds & Cancellation policy and our Disclaimer. If you don't agree, please don't use the Service.

• Family accounts can only be created by an adult who has reached the age of majority where they live (18 in India) and who is the parent or legal guardian of every child they add.
• Children use IvySity only through a profile created by their parent. Children never create accounts, never enter an email address and sign in with a family code, a picture avatar and a PIN.
• You are responsible for how your children use the Service, and for keeping your password, family code and their PINs private.

New family accounts start on the free plan (the free trial). A family plan starts once we have confirmed your payment. We may review, suspend or close an account that breaks these terms, and we may decline a payment, in which case any amount you paid for it will be refunded.

You must give accurate details and keep them up to date. One account is for one household. You may not sell, share or transfer your account.

• Free tier: chapters 1 and 2 of every subject in every grade are free to play.
• Family plan: a paid plan unlocks every chapter for up to 3 children in your family for the plan period (for example 1, 3 or 12 months). The current plans and prices are shown in your account before you pay.
• Prices are shown in Indian rupees (INR). Where taxes apply, they are included in the price shown or stated on your receipt.
• You pay by UPI, bank transfer or another method shown in your account, and you give us the transaction reference. Your plan starts when we confirm that the money has reached us, usually within one business day.
• Plans do not renew automatically. When a plan ends, your account returns to the free tier and your children's progress is kept. If you renew before the end date, the new period is added on top.
• We may change prices for future purchases. A price change never affects a period you have already paid for.

We never ask for or store card numbers, UPI PINs or bank passwords. Never share them with anyone.

Coupon codes are subject to the conditions shown when you apply them (for example the plan they work with, a validity period and a usage limit). Coupons have no cash value, cannot be combined unless we say so, and cannot be applied after payment. We may withdraw a coupon that is being misused.

You and your children must not:

• try to access another family's account, a child's profile or our admin systems;
• guess PINs or passwords, scrape the Service, or use bots or scripts to play or earn points;
• upload photos of people, personal documents or anything other than learning material to Snap-to-Game;
• upload anything unlawful, harmful, or that you don't have the right to use;
• interfere with the Service, probe it for vulnerabilities without our written permission, or overload it;
• copy, resell or republish our games, levels or content.

If you find a security problem, please tell us at info@ivysity.com instead of exploiting it.

Snap-to-Game turns a photo of a textbook page or worksheet into a practice level using artificial intelligence. You confirm that you have the right to use the material you photograph for personal study, and you give us permission to store and process the photo to create the level.

We check every AI-generated question automatically before it is shown, but AI can still make mistakes. Snap levels are for extra practice only and are not reviewed by a teacher. Please report anything wrong.

The study pet's grading and the "Explain in another language" hint button also use AI. Their feedback and translations are created automatically and may sometimes be imperfect; the question, answer and original hint always come from our reviewed content.

The IvySity name, games, engines, artwork, questions and levels belong to us or our licensors. We give you a personal, non-transferable, revocable licence to use them for your family's own learning while your account is in good standing. Board and curriculum names (such as CBSE, ICSE, Common Core and NGSS) belong to their owners and are used only to describe what a chapter covers. See the Disclaimer.

We work to keep IvySity available and accurate, but we don't promise that it will always be available, uninterrupted or error-free. We may add, change or remove games, chapters and features. If we remove a paid feature that is central to your plan, you may ask for a pro-rata refund of the unused period.

You can stop using IvySity at any time and ask us to close your account and delete your family's data (see the Privacy Policy).

We may suspend or close an account that breaks these terms, that is used fraudulently, or where a payment is reversed. Where reasonable, we will tell you first and give you a chance to fix the problem. If we close your account without fault on your side, we will refund the unused part of your plan.

IvySity is a learning aid. It supports, but does not replace, school, teachers or exam preparation, and we do not guarantee any marks, grades or exam results.

We take care to make our content accurate, but it may contain occasional errors in questions, answers, hints, chapter order, translations or read-aloud audio, and it may not match every school's textbook. Please report errors to info@ivysity.com; we will correct them within a reasonable time. Where our content differs from your child's textbook, teacher or official board syllabus, follow theirs. See the Disclaimer.

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer.

These terms are governed by the laws of India, and the courts of India have jurisdiction. If you live in another country, you also keep any mandatory consumer protections and the right to bring a claim in your local courts that the law of that country gives you. Please contact us first: most problems can be solved quickly.

We may update these terms, for example when we add features or the law changes. The date at the top shows the latest version. For important changes we will tell you in your account or by email at least 15 days before they take effect. If you don't agree, you can close your account and get a pro-rata refund of any unused paid period.

Questions about these terms: info@ivysity.com.

Grievance Officer (India IT Rules 2021 and DPDP Act 2023): Grievance Officer, IvySity, info@ivysity.com, IvySity, #164/1, 3rd Floor, MSA Complex, Bagalur Road, Kattigenahalli, Bengaluru - 560064, Karnataka, India. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.